Engagement of the frontline personnel in the strategy of creating a joint company culture and increasing customer orientation for 10.000+ employees.
Customer facing personnel 42% percent of users indicated they felt happier at work by using the platform.
75% of the content came from blue-collar workers understanding and living a new strategy on a daily basis.
1000s of actions documented.
100s of improvements.
A ton of positive press and PR.
A platform was needed to share key market insights to boost cross selling as well as to shape a shared culture and sense of community.
>90% regular mobilization of user group.
Created sales growth above expectations in a declining market.
Market insights shared and acted upon everyday.
Better diversity and culture alignment.
Margins matter greatly in the textile service industries. Berendsen works extensively with KPI tracking on external data and best practice improvements. echo.it provides a platform to collect and recognize the everyday actions that drive the KPI’s in the right direction.
Instant surveys and quizzes used to be in touch with global workforces aggregated sentiments.
100 best practice examples shared within 3 months.
Clear proof on how the strategy is lived and not only communicated.
Discovery and recognition of change heroes.
Provide an intuitive interactive solution that enabled the Maersk global leadership team to interact with strategic insights presented at a conference.
100% participation on the echo.it system.
Real-time interaction with the strategy.
Instantaneous top management feedback.
Two-way communication inspired participation in strategic goals.